Job Title:      Systems Engineer– IT Integration Firm

Basic Purpose:  The purpose of this position is to provide direct client support for desk top and Server software installation, Server and desktop troubleshooting and Server and desktop repair in a business, corporate or government environment.

Essential Duties and Responsibilities:  The most important duties and responsibilities of this position are as follows:

Provide Microsoft Server and Desktop Support:

• Troubleshoot and resolve hardware and software related issues with end user
• Deployment of new machines
• Install and configure OS (Windows 2000 and XP)
• Install, configure and support application suites; Microsoft Office, etc.
• Install security software on desktops and servers
• Manage server and desktop antivirus systems
• Assist in the corporate server backups and IT disaster recovery operations
• Do daily and weekly backups
• Support the VPN access (from the end user’s perspective)
• Assist in the administration of Windows 2000 AD servers
• Assist in other operation duties
• Configure and develop Microsoft Sharepoint
• SAN Installation Experience
• Asset management (SW and HW)
• Accurately document resolution of problem into the CRM system
• Travel to Client site along with Phone support

Education and Experience:

• Bachelors degree in IT or equivalent experience;  5 to 7 years of experience in networking and windows end user support
• Experience in K-12 educational environment preferred

Knowledge, Skills and Abilities

• Significant knowledge of system and network troubleshooting
• Knowledge of Apple/Mac systems a plus
• Ability to read and interpret technical documents (procedure manuals, operating/maintenance instructions)
• Ability to apply technical knowledge and make routine decisions to resolve practical problems
• Good verbal and written communication skills
• Excellent interpersonal skills and professional manner
• Ability to effectively manage time and set priorities
• Self-motivated to provide outstanding end user support

Certifications, Licenses

• Microsoft A+ and Network+ (required)
• Microsoft MCSE, MCSA, MCP, MCITP (preferred)

If you have the required skill set please send your resume & cover letter to mking@netwiseresources.com .

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